Purpose of the Role:

Main Accountabilities:

• Drives client-focused solutions to current and prospective customers, enhancing the experience, business development and the execution of priorities and client strategies to ensure the achievement of agreed financial targets, and customer service results in partnership with a team of highly motivated professionals.
• Leads the financial planning and execution process for the country ensuring the projections are reasonable based on knowledge of the market and economy for the country, including the formulation of and implementation of targets, budgets, sales development, and business plan to ensure that the strategic plan is executed to achieve annual financial targets.
• Manages the Bank’s relationship with key stakeholders (e.g. regulators, government, peer financial institutions, unions, community organisations, press and media), represents the Bank at official functions and undertakes visits to clients’ premises when appropriate to facilitate and achieve enhanced brand recognition and excellent relationships with external bodies to support continued growth, employee and customer satisfaction.
• Approves & sanctions excesses within delegated authority, e.g., cash, credit, etc., signs off Bank documents, mortgages bonds, releases, facilities within discretion including those over lending limits of direct reports  to facilitate and enable the removal of any customer irritants.
• Leads & chairs regular country management committee meetings, to share updates on key matters, ensure alignment on business priorities, address issues, challenges to ensure success at the country level to ensure the development of a cohesive team focused on country and Bank-wide performance and successful delivery on initiatives. 
• Oversees & champions  implementation & adoption of change initiatives based on country specific challenges to ensure that the Country’s needs are met, initiatives are implemented / adopted successfully within the country, and benefits are realised.
• Drives   growth of the existing sales portfolio (all segments), sourcing new clients and fostering business development opportunities with existing clients through idea generation and selling to ensure that growth is achieved, targets are met, and world class personalised relationship service is provided to clients.
• Manages the handing / resolution of complaints received directly or escalated by the business to ensure complaints are resolved in a timely manner to minimize or eliminate escalation.to the senior management of the Bank.

Qualifications & Experience Required:

• 8 years’ experience in banking in a senior management position.
• Minimum of 3 years’ experience working in operations environment at a management level or equivalent would be an asset.
• Team leadership and management with a proven track-record of achieving targets, goals and objectives.
• In-depth understanding of corporate, wealth, and retail businesses and their potential financial issues.
• Proven quality management, e.g. evidence of successful initiatives led which met timelines, brought in agreed revenue and no major risks occurred as a result of implementation
• Excellent and current understanding of the Bank’s offerings in terms of sales and service model
• Sound knowledge of products, pricing, services, channel functionality and applicability to customer requirements
• Knowledge of operational processes, policies, and procedures
• Strong emphasis on credit policies and procedures as well as credit risk awareness
• Sound knowledge of operational risk management policies, compliance and fraud prevention controls and business continuity management
• Sound knowledge of the economic, political, and regulatory environment in the country.
• Sound local market knowledge and industry-specific knowledge
• Bachelors in a business-related discipline and Masters would be an asset
• ACIB or equivalent qualification in relevant discipline