Position Objective

The incumbent will be responsible for providing technical support to support the Branches/Units to maintain the branding and image of First Citizens' properties by effectively and efficiently keeping the Group's premises and equipment in a satisfactory operating condition, and successfully coordinating facility projects throughout the network while ensuring Business Continuity. The incumbent will be charged with collaborating and communication with the following key stakeholders while being highly cognizant of ethics and compliance, risks and performance: Group Business Continuity Unit, Group Health  and Safety Unit, Information Communication Technology Unit, Security Services Unit, Group Sourcing and Procurement Unit, Internal Customers, Vendors, Suppliers, Contractors, Consultants, Utilities and Regulatory Agencies.

Key Responsibilities

• Liaises with the Group on progress of projects and conducts site visits to all locations including assigned region
• Completes special projects and other related activities as assigned by the Manager
• Engages in marketing of the Groups products and services
• Prepares quarterly reconciliation accounts of the Repairs &; Maintenance budget with Finance & Planning Department
• Plans renewal of contracts, or replacement of plant & equipment at the end of service life
• Reviews and reports on performance of contractors for all services
• Generates Altiris (Help Desk Information System) monthly reports for the attention of management
• Prepares purchase orders for contractors/suppliers for the provision of goods and services for approval by Manager
• Checks and certifies (validation of works completed) invoices for goods and services provided by Contractors
• Prepares scope of works and sources quotations for goods and services (such as painting, changing of carpets/ceilings, etc.) for petty contracts, evaluates and makes recommendations to the Project Manager for the award of related contracts
• Supervises staff while ensuring their on the job training, assignment scheduling, periodic performance appraisal including coaching, mentoring and initiating corrective action where necessary
• Responds to customers requests, enquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Manager where necessary
• Monitors department response time and service level agreements
• Liaises with WASA/Revenue Office on behalf of the Bank in respect of matters involving the statutory charges for Bank properties
• Reviews and updates Facilities Management Information System &; Database with its cost and performance data for trending analysis and planning purposes

Education and Experience

•EDUCATION: Five (5) GCE O' Level A or B or C or Five (5) CXC Level I, II or III passes of which Mathematics and English Language must be at Level I or II and one (1) Science subject.

•EXPERIENCE: A minimum of two (2) years experience in Facilities Management of which one (1) year must be at a supervisory level

Certifications